Legal

Cancellation Policy

RoatanIsland.life is a marketplace of independent local operators — cancellation terms are set by each operator, not by us. Here's how that works and what to expect.

The short version

Check the specific listing you booked first — operators can set their own cancellation terms, shown right on that listing page. If a listing doesn't show custom terms, the general policy below applies.

1. Terms differ by operator

Every tour, stay, and transfer on RoatanIsland.life is run by an independent local operator, and cancellation windows reasonably vary by activity — a private boat charter and an easy family beach day don't carry the same costs to cancel late. When an operator sets a specific cancellation policy for a listing, it's shown on that listing's page and takes priority over the general policy below.

2. General marketplace policy

For listings without a custom policy, refund eligibility is reviewed case by case with the operator, taking into account how much notice was given and whether the operator already committed resources (a boat, a guide, a vehicle) to your booking. As a starting point, cancellations made well ahead of the scheduled date have a much better chance of a full or partial refund than a same-day cancellation.

3. Deposits and payment

Most bookings are secured with a deposit, with the remaining balance due separately. If your booking is fully or partially paid, cancelling it does not automatically trigger a refund — refunds are reviewed and processed manually by our team once a cancellation is confirmed, not issued instantly by the system.

4. How to request a cancellation

The fastest way is to message the operator directly through your booking (find it under My Account). If you booked as a guest without an account, use the secure link from your booking confirmation email. You can also reach us through Support and we'll help coordinate with the operator.

5. Operator or weather cancellations

If an operator needs to cancel or reschedule — including for weather or safety reasons — you'll be notified as early as possible and offered a reschedule or a refund of any amount already paid.

6. Related pages

See our Terms of Service for the full booking and payment terms, or our Privacy Policy for how we handle your information.